China Mobile responds that mobile phone traffic ＂runs fast＂： or it is automatically updated in the background.

Phoenix Technology News On October 27th, in response to the recent media concern about the problem of "mobile phone traffic running fast", the relevant person in charge of China Mobile said: the relevant reports are not true, and mobile phone traffic will not "run fast".

China Mobile said that the billing system has a strict inspection and verification mechanism, and has passed the continuous inspection and testing by competent departments at all levels and independent third parties. The efficiency, stability and accuracy of the system are at the leading level in the world. If the traffic is not cleared in the current month, it changes the charging rules, which realizes the rolling function of traffic and does not affect the traffic measurement. For the same picture or video, there is no change in the traffic measurement before and after the traffic is not cleared in the current month.

In response to relevant reports, China Mobile said that it had specially organized a traffic billing test, and found no problem of "mobile phone traffic running fast", and promised that "billing error will be returned twice".

At the same time, Mobile said that with the continuous improvement of the 4G network, more intelligent terminals were launched, and richer mobile phone applications stimulated and improved customers’ traffic consumption to some extent. In addition, many applications in smart phones "inadvertently" generate online traffic without customers’ knowledge. For example, the weather forecast program automatically updates the weather data regularly; Mobile phone antivirus software automatically downloads virus database; In order to ensure the timely receipt of mail, the mobile phone mail receiving and dispatching software regularly visits the mail server for inquiry; The software regularly checks the version, upgrades or downloads patch software; Free games with advertising banners or advertising pop-up content updates. There is also a part of traffic consumption caused by viruses and Trojans in mobile phones.

In order to avoid unnecessary data traffic, China Mobile advises customers to pay attention to the following items when using smart phones:

1. When quitting the application software on the smart phone, try to use the "Quit" option in the software menu instead of simply quitting the operation interface.

2. Regularly clean up background running programs. According to the operation method of the used smart phone, enter the task manager, find the application that has been used but is still running in the background, and forcibly stop the application to ensure complete exit.

3. Turn off the functions of data push and automatic update in the settings of various application programs, use manual update control, and then manually update when you need to query.

4. Turn off the automatic sending and receiving function of mobile email.