Chen Shilin
Chen Shilin
Professional standards and enthusiastic service help the construction of consumer rule of law.
Lawyer Chen Shilin is a typical representative of Zhenjiang community in the field of consumer rights protection. He is active and enthusiastic about consumer rights protection, and has made outstanding contributions with professional standards and enthusiastic service spirit in the field of safeguarding consumer rights and building a harmonious consumption environment for many years, and achieved good social effects.
I. Brief Introduction of Lawyer Chen Shilin
Chen Shilin, deputy director and part-time lawyer of Jiangsu Lutao Law Firm. Specializing in civil and commercial lawyer business, he is a member of the lawyer service group of Zhenjiang Consumers Association, a member of Zhenjiang Financial Consumption Dispute Mediation Committee, and has been rated as a special contributor to consumer rights protection in Zhenjiang. Over the years, he has provided various legal services to many consumers with profound professional skills and rich practical experience.
Lawyer Chen Shilin is also the party member of the Communist Party of China, with a master’s degree in law, a doctoral student in management, an associate professor at Jiangsu University, and a master’s tutor. He is currently the vice president of the Economic Law Research Institute of Jiangsu Law Society, the legal adviser of Zhenjiang Municipal People’s Government, the secretary general of Zhenjiang Economic Law Research Institute, and the vice president of Jiangsu Zhenjiang Institute of Government by Law. In 2017, he was awarded the title of "Top Ten Lawyers" in Zhenjiang Judicial Administration System. He has published dozens of papers in Chinese core, CSSCI and other periodicals, and presided over or participated in more than ten projects with national social science fund projects and provincial and ministerial projects.
Second, the advanced deeds of lawyer Chen Shilin’s consumer rights protection
(1) Lawyer Chen Shilin, as a member of the Legal Service Group of Zhenjiang Consumers Association, actively played the role of professional director to lead the team of law firms to actively participate in consumer rights protection, ran for rights protection for many consumer disputes, and became a typical representative in the field of consumer rights protection in Zhenjiang. Miss Zhang (a pseudonym), a citizen of Zhenjiang, bought a set of commercial housing from a developer as a wedding room, only to find that there were nearly 100 cracks up and down the house when it was renovated. Miss Zhang went to the developer to defend her rights, but the developer refused to pay attention. After learning about the situation, lawyer Chen Shilin personally visited the commercial house purchased by Miss Zhang several times before and after, and helped Miss Zhang contact the notary department to notarize the cracks and preserve the evidence. At Miss Zhang’s request, lawyer Chen Shilin accompanied Miss Zhang and her relatives to the developer several times to defend their rights and interests. The developer still has a tough attitude, saying that if you want to sue, you can’t win. Lawyer Chen Shilin first helped Miss Zhang to contact the Consumers Association, and asked the Consumers Association to help mediate the situation. At the same time, she prepared evidence materials and legal documents, and helped Miss Zhang to contact the appraisal agency to make an appraisal conclusion on the nature, causes and effects of housing quality problems, and was ready to go through litigation and apply for arbitration. In the mediation process of Consumers Association, developers still don’t cooperate to solve it. Fortunately, in the arbitration, under the careful preparation and due diligence of lawyer Chen Shilin, the developer finally admitted its quality problems and was willing to bear the repair costs and related losses of Miss Zhang during the trial. A lot of work done by lawyer Chen Shilin finally got initial feedback, and the road of safeguarding rights taken by Miss Zhang finally saw the dawn of victory, and justice was initially done.Now the case is waiting for the original design unit to issue a repair plan.
In addition, lawyer Chen Shilin also organized and led lawyers to provide help for consumers’ rights protection through legal consultation, case analysis and participation in negotiations, and did a lot of rights protection work.
(2) Lawyer Chen Shilin actively participated in the analysis and demonstration of many difficult consumer cases, and made great contributions to the proper settlement of consumer rights protection cases in Zhenjiang City. Mr. Zhao (a pseudonym), a citizen of Zhenjiang, spent more than 600,000 yuan to buy an imported SUV, but soon after returning home, he unexpectedly found that this car was actually a refurbished car after the explosion of Tianjin Port, and the merchant did not mention it at all during Mr. Zhao’s car purchase. After Mr. Zhao failed to find a merchant to defend his rights, he was angry and took the merchant to court. Under the background that Zhenjiang Consumers’ Association and the competent court have established the docking mechanism of litigation and mediation, lawyer Chen Shilin actively responded to the call of the Consumers’ Association and the court, provided expert opinions and arguments for the pre-trial mediation of this case, assisted the Consumers’ Association and the court in doing a lot of work, and determined a more reasonable compensation amount in combination with the damage suffered by consumers, the amount of compensation claimed, the fault of merchants and the burden of proof, and actively promoted the mediation to close the case. In the end, under the mediation of the court, the merchant fully refunded Mr. Zhao and paid him nearly 1 million yuan in compensation. This case has aroused great repercussions in Zhenjiang City, and achieved good social effects, which has played a positive leading and exemplary role in consumer rights protection.
(3) Lawyer Chen Shilin has organized lawyers to participate in public welfare activities such as the 315 party for many years to carry out consumer law popularization. During the period from 2015 to 2018, lawyer Chen Shilin actively responded to the call of Consumers Association, and organized many lawyers from Jiangsu Lutao Law Firm to participate in consumer public welfare activities such as the 315 party, so as to popularize consumer rights protection among mass consumers. The forms of participation are flexible and diverse, including home visits to consumer complainants, live broadcasts, off-site connections, and lectures on law popularization. The content provided is rich and colorful, including defending the rights of commercial housing leakage problems, automobile maintenance complaints, and revealing investment scams. Under the active arrangement of lawyer Chen Shilin, the lawyers of Jiangsu Lutao Law Firm provided professional advice to consumers with superb knowledge and professionalism, and made positive contributions to the popularization of consumer law and legal rights protection in Zhenjiang, and won unanimous praise from the masses.
(4) Lawyer Chen Shilin responded to the requirements of the Consumers Association and organized lawyers to conduct consumption surveys. From September to October, 2018, lawyer Chen Shilin actively responded to the call of Consumers Association, and organized a number of lawyers from Jiangsu Lutao Law Firm to carry out consumer appraisal activities in the whole city in view of the service attitude, etiquette quality, work standard and workplace environment, commitment to honor the right to know, clear code and accurate measurement, convenient network setting, convenient complaint resolution and so on. During the two-month evaluation activity, a total of 420 questionnaires were sent out, and 412 were recovered, with a feedback rate of 99%. The survey questions of this activity were comprehensive and systematic, with a large number of participants, various forms of activities and all-round participation of consumers. Many rationalization suggestions were put forward for the public service industry, and the satisfaction was gradually improved, which played a positive role in further standardizing the business behavior of the public service industry, improving service quality and improving service efficiency.
(5) Lawyer Chen Shilin responded to the call of the Consumers Association and actively provided expert advice for consumer legislation. Over the years, lawyer Chen Shilin has been enthusiastic about consumer legislation, actively responded to the call of Consumers Association, and organized lawyers from Jiangsu Lutao Law Firm to provide professional and rigorous expert opinions for consumer legislation such as the Measures for the Identification and Management of Breach of Credit Infringement on Consumers’ Rights and Interests in Zhenjiang City, and made profound research and demonstration for hot and livelihood issues closely related to consumer fields such as product trademark norms and the impact of product quality on consumption, and actively organized and hosted the Jiangsu Consumer Public Interest Litigation Forum. All the work done by lawyer Chen Shilin over the years has made great contributions to the promotion of consumption legislation in Zhenjiang, the regulation of operators’ legal operation and the protection of consumers’ legitimate rights and interests. His paper "On Key Issues of Pre-litigation Work of Consumer Rights Protection Public Interest Litigation" was awarded the first prize by the sixth excellent paper on market supervision.
(6) Lawyer Chen Shilin has given dozens of lectures to protect consumers’ rights and popularize the law for operators. Over the years, lawyer Chen Shilin has led lawyers from Jiangsu Lutao Law Firm into communities, squares, universities, financial institutions and other places to give dozens of publicity lectures on consumer rights protection for students, women, the elderly and other consumer groups. Through on-site lectures, face-to-face answers, free consultation and other forms, he has explained the knowledge of rights protection to consumers, analyzed the difficulties and doubts about rights protection, and guided consumers to realize rights protection through legal channels and effectively solve mass problems. At the same time, Mr. Chen Shilin also led lawyers to conduct publicity on business popularization for business operators such as chambers of commerce, banks, federations of industry and commerce, and publicized legal business concepts for these operators through legal salons and lectures on law popularization, pointing out the risks of illegal business operation and infringement of consumers’ rights and interests, solving the core problems of consumer complaints, and making great contributions to building a harmonious consumption environment and realizing the rule of law in consumption, with remarkable social effects.
Lawyer Chen Shilin gives full play to his legal specialty under the background of professional lawyer and associate professor of university law school, actively uses his knowledge and years of practical experience in professional fields for many years, and is dedicated to serving public welfare, society and people, striving to find a balance point of mutual benefit and harmonious consumption between mass consumers and legal operators, which has greatly promoted the cause of consumer rights protection, consumer rule of law and consumer harmony in Zhenjiang. Steadily carried forward the socialist core values with practical actions, left many indelible and touching deeds in the field of consumer rights protection in Zhenjiang, and achieved outstanding results in popularizing the law and won wide acclaim from the masses.