Apple Taipei store buys products without refund or exchange! Broken heart of fruit powder： different treatment from mainland China

Overseas Network July 4th The first Apple Store direct store in Taiwan Province was grandly opened last Saturday (1st). Some fruit powder found that the receipt of the Apple products purchased in the Apple Taipei 101 direct store said no return, which triggered a discussion among netizens on the return policy of the Apple direct store.

According to the purchase policy of Apple Direct Stores in Taiwan Province announced on Apple’s official website, as can be seen from the webpage, it is indeed clearly listed that "all Apple and Beats products purchased from Apple Direct Stores in Taiwan Province are not allowed to be returned or exchanged."

In addition, "if you are not satisfied with the other products you bought, please return them together with the original receipt and original packaging within 14 days after the purchase date." The announcement policy also pointed out that if you buy a non-Apple original product, that is, a third-party product, if it is found to be defective afterwards, you can return it within 14 days of the purchase date. If the product is intact and undamaged, you can apply for a return or refund.

In this regard, Taiwan Province media verified with Apple’s official, and Apple responded that Apple Store has made corresponding policies and measures for different regions. At present, the sales policies of Apple’s direct stores in Taiwan Province are subject to official website’s announcement. In addition, if you purchase all Apple products online through Apple official website in Taiwan Province, you will enjoy 14-day return service.

The official customer service also suggested that when you buy the on-site inspection machine, you must check it very clearly. If you find any defects or faults, you must ask for replacement immediately. If the machine has been inspected at the scene and the payment is completed, it is found that the purchased product is defective after returning home, and the Apple Direct Store will not accept the return.

However, it can be seen from Apple’s official website that in the mainland direct stores, it enjoys a 14-day return guarantee. This shows the differences in Apple’s sales policies, and this kind of differential treatment also makes many Taiwan Province fruit fans feel chilling.

According to overseas reports, Taiwan Province’s first Apple Store opened in Taipei 101 at 11: 00 am on July 1, attracting Taiwan Province’s "fruit fans" to make a pilgrimage in the morning. Some people even waited in line three days ago, and the crowds were full and endless, with at least 700 to 800 consumers queuing in the morning.

The Apple Direct Store in Taiwan Province is its 497th branch in the world. This time, the Apple Direct Store in Taipei takes "Tree" as the theme, and presents "the beauty of meeting" with huge paper-cutting art, citing the traditional custom of Taiwan Province: in the past agricultural era, every village in Taiwan Province always prepared a pot of tea under the banyan tree at the head of the village, so that travelers passing by could drink it when they were thirsty, and after a short rest, they continued to embark on a brand-new journey. This time, Apple cited the local tradition in Taiwan Province, hoping that Taiwan Province people can exchange ideas, have fun and start again here.

According to the report, after the opening of Apple Direct Store in Taiwan, the biggest benefit for Apple users is "more convenient maintenance". In the past, Apple only had distributors in Taiwan Province and no direct stores. If the products had to be repaired, the distributors had to send them to Singapore for repair. Even if it took only 3-5 working days from receipt to delivery, it would take at least two weeks. In addition, in the past, there was no public price for the maintenance of Taiwanese apples. If they were sent to dealers, they could still have reasonable prices. However, if they were sent to general communication companies, the prices of many parts were uneven and the quality of maintenance was difficult to guarantee, which made Taiwan Province consumers quite troubled. (Comprehensive/Overseas Network Sun Meng)