Mobile finally supports online sales! But there’s a lot of holes …

Have you noticed that there has been a lot of good news from operators recently?

It is also a port number transfer network, and it is also vying to get on VoLTE.

One of them, Xiao Lei, has been waiting for a long time-the mobile phone number supports remote account cancellation.

This policy not only saves time but also saves money. (After all, the trip home can cover your phone bill for several years.)

Yes, you heard me right.

From January 1st this year, all three major operators can cancel their accounts in different places.

Xiaolei wants to praise Unicom most, and he went online to cancel his account early, so we don’t have to run the business hall again.

As for mobile telecommunications, it is a little more difficult.

Last week, Mobile began to pilot online account cancellation. But if you open China Mobile App, you probably can’t find the account cancellation entrance, because it is only limited to Shaanxi Mobile number for the time being.

Mobile number and telecom users in other areas can only go to the business hall to handle it.

(account cancellation entrance: China mobile App→ classification → life → online sales number)

Lei doesn’t know when it will be open to the whole country. Before that, mobile phone users should take a look at the preparations first …

Method for cancel number of mobile telecommunication in different places

Listen, to cancel the number in the business hall, you need:

I bring my ID card and service password and go to the designated business hall to handle it.

Not all business halls can do it.

Take Guangzhou, where Xiaolei is located, as an example. Only the business hall can close the account in different places.

(An authorized agency like this won’t do)

So before you go, be sure to call 10086/10000 to find out which business halls can do it.

But, you can’t just cancel it if you go.

Your mobile phone number cannot have the following conditions:

Arrears;
Have a contract;
It is bound with services such as family number and broadband.

Only one situation:

At the time of inquiry, Xiao Lei found a secret, and the method of canceling the account between Mobile GSM and M-Zone Shenzhouxing was actually different.

The customer service explained this to me:

You must go to the business hall to make an appointment to cancel your account. If you don’t pay for the next 90 days, you will automatically sell the number;
And Shenzhouxing and M-Zone will automatically cancel the number if the arrears exceed 90 days.

You don’t pay your phone bill for 90 days. How can there be such a big difference?

Under the coercion of Xiao Lei, the customer service told Xiao Lei:

Because GSM is prepaid, arrears will affect credit, so you have to make an appointment to cancel your account;
However, Shenzhouxing and M-Zone are post-paid, and how much is charged, even if the arrears are directly thrown away, it will not affect the credit.

In other words, Shenzhouxing and M-Zone don’t have to go to the business hall to close their accounts.

Fortunately, little ray asked, and saved you another thing?

In a word, Xiao Lei suggests that you call 10086/10000, where you belong, to find out your account cancellation conditions, so as not to make a trip in vain.

If there is a Shaanxi mobile phone friend who is reading this article, the account cancellation process on the mobile App is similar to that of China Unicom, and Xiao Lei said it together.

Unicom remote number cancellation method

Xiao Lei cancelled a Unicom number in January.

The entrance is easy to find:

"Mobile phone business hall App → service → handling → account cancellation"

First of all, we have to go through the triple verification of "SMS verification code+uploading ID photo+face recognition". The ID card must be taken now, and photos in the photo album cannot be used.

I can’t help it. I have to prevent others from maliciously canceling your number.

At this time, China Unicom will remind you that the phone bill should not be less than 50 yuan, otherwise it may not be possible to cancel the account ~ (Mobile can cancel online as long as it does not owe money at that time)

In order to close the account successfully, Xiao Lei gritted his teeth and charged the phone bill again.

Of course, the extra money will be refunded to you.

It is only by transferring to the balance of another Unicom number in the same province.

For example, the number of Xiaolei Guangdong Unicom cannot be transferred to Jiangsu Unicom.

Just when I crossed my heart and thought I was done, huh? ? ? Unknown error. What the hell? !

Ray suddenly felt struck by lightning.

No way, find customer service! When I opened Unicom official website and found that there were only two people waiting in line, Lei was secretly pleased.

The problem is that miss customer service can’t solve the problems that Xiaolei encountered, and finally she just gave a complaint feedback link …

Just when Xiaolei was disheartened, ready to give up and went directly to the offline business hall to cancel the account, he suddenly had a flash of light and thought of the key to the problem: Unicom’s mobile phone card number is divided into 4G and 2 G and 3 G.

Generally, 4G numbers belong to China Unicom’s national system CBSS, while many 2 and 3G numbers still belong to local provinces and cities BSS. The two card systems are not connected, so naturally they cannot be transferred.

And the number I want to transfer to is the 3G card!

Sure enough, Xiao Lei changed the number to a colleague’s 4G card, and it was a success.

Almost a month later, the balance was directly charged to the number I filled in.

In addition, Unicom also provides a way that it likes very much-just don’t.

However, if you want cash, you can do it. You have to go to Unicom’s own business hall to cancel the number, and support bank card transfer to refund the balance.

It should be noted that the donation fee is non-refundable, and only the money that you recharge can be refunded.

In contrast, the refund of mobile telecom is very pit.

Lei asked the customer service:

At present, there is no uniform standard for telecommunications, and whether cash can be refunded depends on local policies;
Mobile can only transfer the balance to the mobile number of the same attribution, and cannot refund cash.

Although mobile tries to save the user churn rate by raising various thresholds.

But now there is a remote account cancellation+port number transfer, and it is not a simple matter of who we want to use.

I asked if you were afraid.

Wait a minute! Don’t go after reading the article!

Xiao Lei made a small questionnaire, which is related to you. Used to optimize the article and let you see more interesting content.